Why is operations performance important in any organisation?
Why is good service and product design important?
How do volume and variety affect process design?
How can supply networks be improved?
How can operations manage their capacity level?
How can inventory be managed?
How do supply and demand affect planning and control?
How does lean synchronization eliminate waste?
What is total quality management and how can it be applied?
What techniques can be used for operations improvement?
How can failures be prevented?
What benefits can robust project management techniques bring?