Operations and Service Management

Task requirements

Select an organisation and apply all four of the questions below.
Ensure work is supported with evidence from research (academic theory and company research)
A brief introduction and conclusion is also required which is included in the word count.
Word count is 2,500 (+/– 10%)

1. Identify one operation management practice within a chosen organisation

2. Critically analyse how this operation management practice impacts the organisation in regards to
efficiency

3. Evaluate how technology could be embedded in this process or evaluate how this has already been
achieved

4. What supporting functions are linked to this operation management practice and evaluate how can they
assist with ensuring organisational success?

Referencing and research requirements
Please reference your work according to the Harvard Referencing style as defined in Cite Them Right
Online (http://www.citethemrightonline.com). This information is also available in book form: Pears, R. and
Shields, G. (2016) Cite them right: the essential reference guide. 10th edn. Basingstoke: Palgrave
Macmillan. Copies are available via the University library.