Teaming and Conflict Resolution

1. When people are in conflict with someone, they may move in the direction of silence or what is called, “verbal violence.” Give one example of each.

2. What are three actions to take when you’re stepping up to a difficult conversation?

3. What do you need to do before having a conversation with someone related to a conflict?

4. What do you need to do during the conversation?

1. What do we need to do to get to the heart of an issue and understand someone else’s perspective?

2. What do you need to do to be able to assert yourself in collaborations?

3. What’s a downside of always using accommodation to resolve a conflict?

4. What’s an example of when you might need to bring in a 3rd party to resolve a conflict?

5. The video narrator gives a basic structure we can use to make sure our message hits home in a conflict situation. What are the 3 steps included in this basic structure?

6. What is a feedback style often used in American culture?

7. The video narrator describes 3 parts of an apology. What are those?