1. With respect to small business expectations in 2020, answer the following question in this section only from a consumer standpoint.
How have small business expectations changed as compared to the past in the following areas from a millennial standpoint: (waiting line time, quality control, décor, the way they are marketed, how convenience has influenced shopping for items in the store itself or how delivery has been affecting in store shopping, in store shopping experience). Reflect on AT LEAST 3 of the mentioned items in the list for full credit.

2. How has the work ethic mentality changed from the older days of business up until today from A WORKER’S point of view? (How has the worker’s attitude changed over the years towards physical work in general?)