Primary Article: Al-Amin, M., Makarem, S. C., & Canose, J. (2016). The effects of hospital-level factors on patients’ ratings of physician communication. Journal of Healthcare Management, 61(1), 28–43.

Reference Article: White, H. L., & Glazier, R. H. (2011).

Do hospitalist physicians improve the quality of inpatient care delivery? A systematic review of process, efficiency and outcome measures. BMC Medicine, 9(58).