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1. Discuss the relative importance of leadership among the seven Baldrige Award criteria.
2. Discuss who the leaders are in the Baldrige Award winning companies. Where in the companies does leadership occur?
3. Discuss how the leadership team functions at Stoner, Inc.
4. Describe the “Business Excellence Model” at Caterpillar Financial Services.
5. Describe the daily “lineup” at Baptist Hospital and its effectiveness as a leadership tool.