Conflict Management Case Study

Your executive summary presentation should be 10 to 12 slides in length, accompanied by speaker notes. It should be of professional quality. Use APA formatting and citations.

For your project, you will develop an executive summary presentation with speaker notes and citations based on the case study. In your presentation, you will analyze the case study, determine the cause of the conflict, recommend corrective actions to resolve the conflict, and make recommendations to avoid similar conflicts in the future.
Specifically, the following critical elements must be addressed:

Defining Goals: In this section, you will summarize the desired resolution to the conflict in the case study based on your knowledge of the organization’s business goals, customer needs, and the process that needs to improve.
Construct a problem statement that clearly articulates the personnel conflict that has arisen. Be sure to consider the project scope and future- state goal in contextualizing the conflict.

Complete a stakeholder analysis, identifying the key stakeholders that are involved in or affected by the current situation and future-state goal as articulated in the problem statement.

Develop a high-level suppliers, inputs, process, outputs, and customers (SIPOC) process map, identifying the quantitative and qualitative variables that are likely to contribute to the conflict.

Measuring Performance: In this section, you will create a process to gather data on the current situation.
Propose a process to effectively collect data on the identified variables (from the SIPOC analysis) and appropriately evaluate it.
Construct an Ishikawa diagram (fishbone diagram) of the variables that contribute to the conflict, selecting the critical variables that require further analysis.
Describe the role of these critical variables in developing corrective changes to address the conflict in the problem statement.

Analysis: In this section, you will begin to create a picture of what the future state will look like, focusing on the proposed solution.
Determine the root causes of the conflict by assessing the variables you identified and the information provided in the case study.
Construct questions you would ask of the stakeholders (voice of customer) if this were a live situation to pressure test your initial assessment of the probable root causes.
Using the “Five Whys” process, construct additional questions you anticipate needing to ask as stakeholders answer your initial question.