READ & REVIEW attached PDF or see link, http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html

ADDRESS/ANSWER the following with cohesiveness and transition in 5-pages using 5 library sources as support:
-Describe what is unique about SIA’s five elements of its successful HR practices.
-Evaluate the effectiveness of each element’s contribution toward SIA’s leadership in service excellence and cost effectiveness.
-Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. -Why do you think that is the case?
-Some of SIA’s HR practices would be illegal in the U.S. Is this fair competition, or are those HR practices encouraging a “race to the bottom” in terms of employee rights?

ADDITONAL RESOURCES that may help:
People Analytics: A New Way to Make Decisions in the Workplace – https://www.youtube.com/watch?v=EZqKsOoA8tw.

Big Roles for Big Data in HR – https://www.youtube.com/watch?v=rl76ta53P64.

Measuring of the Effectiveness HR department with KPI – https://www.youtube.com/watch?v=vZwQJD7n3qw.