Describe what a client might expect when making the initial contact e.g., do agency personnel return the initial appointment call the same day? Is there a long wait to get an appointment?

Community Agency Project

Go https://petersplaceonline.org/ (do not use other organizations) and do research before you answer to all questions.
Background
1. How was the agency created?

2. Indicate the population/geographical areas served by the agency to be investigated.

3. Indicate the reason for the agency’s existence.

Agency Environment
1. Provide a detailed description of the exterior and interior of the building.

2. Describe the neighborhood and available transportation. List all issues clients need to consider for their travel to this agency (e.g., buses drop off 2 blocks away, parking fee is $10 an hour).

3. Describe what a client might expect when making the initial contact e.g., do agency personnel return the initial appointment call the same day? Is there a long wait to get an appointment?

4. Day of the visit: Is there a long wait once in the building? Is the waiting room inviting, crowded? Is the staff welcoming? Is the environment clean?, etc.

Problem
1. What are the problems that bring the clients to the agency?

2. What are some of the secondary problems such clients face because of the initial problem?

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Describe what a client might expect when making the initial contact e.g., do agency personnel return the initial appointment call the same day? Is there a long wait to get an appointment?

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