Module 2 – Empathy (Discussion #2)

In this discussion, you will share a post commenting on the video called Empathy (link opens in a new tab) that you watched in the Connect section of Module 2. Specifically, you will respond to the following question about the video:

Describe one user/customer experience you’ve had personally where you’ve felt that the person/group who designed that experience deeply understood your needs or desires.
Again, there are no right or wrong answers here, but give consideration to sharing an experience that has not already been heavily analyzed (e.g. no need for posts about how great the experience in an Apple Store is).