Describe and discuss The business case of use of blockchain processes to help increase customer satisfaction during a driverless vehicle service ride

Maximum allowed word count: 4500 words
Reference type: use only peer-reviewed articles, research papers

Possible sources for literature review:

https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blockchain+processes+for+customer+satisfaction&btnG=