Describe a situation you witnessed or encountered in a work setting where incivility or inappropriate behavior occurred. What happened? Who was involved (use fake names to protect privacy)? What was the outcome?

What does the literature say about incivility, lateral violence, etc.?

If you were the manager in the situation you described, how would you handle the situation to protect or improve organizational culture, retain nurses, and try to prevent the behavior in the future? Termination of an employee is not an option for this assignment as many steps need to occur before termination.