kindly watch the following 6-minute video-clip below that would help you in tackling
forthcoming questions.
https://www.youtube.com/watch?v=YmRz8j66m7I
Describe what a CRM (Customer Relationship Management) is.

List and explain what a CRM (Customer Relationship Management) can do.

Describe what an ERP (Enterprise Resource Planning) is.

List and explain what an ERP (Enterprise Resource Planning) can do.

Clearly explain the differences between a CRM and an ERP.