Assignment questions:

1. Which operational research method is used to improve on patient experience and outcomes? How is it being measured? Can you think of something not being mentioned or considered that should (i.e; ethnicity, socioeconomics, barriers, etc.?)?

2. Is patient demand exceeding healthcare capacity? If yes, why? What is being done to address the “why”? If not, why?

3. Productivity metrics. Find an article that can help you address the leading barrier affecting your patients (i.e; wait times for appointments, patient engagement around life style changes, etc..)?

4. ROI. Is the cost treatment financially beneficial to the organization? Is treatment beneficial to the patient? Are both parties satisfied?