Summative Assessments for Supporting Good Practice in Performance and Reward Management

Joe has been employed as a call centre operator.

Answer the following questions in a REPORT of no more than 1500 words:

1)

• Identify at least two purposes of performance management and its relationship to business objectives. (Examples: To determine what level of performance the business is generating currently; To motivate staff and help them succeed; Build a strong environment where individuals can develop within a supportive culture. ; To promote the business as being an employer of choice; But, can also assist in correcting negative behaviour).
• How should the different components (identify at least three) of the performance management system have been used to ensure that Joe was successful in his role?
• Explain the relationship between motivation and performance management with reference to two motivation theories. (Here you need to explain the causal link between increased motivation and higher performance. Generally, those employees who are more motivated will perform much better and to a better standard. Before you introduce any motivational theories, it would be best to introduce a concept and definition of what motivation is and why it is important to a business. There are a number of theories you could use;
  • Hertzberg’s Two Factor Theory
  • Expectancy Theory
  • Maslow’s Hierarchy of Needs)

 

2) Joe’s line manager has to review Joe’s pay as part of an annual review.

• Explain at least two purposes of reward within a performance management system. (Examples: To motivate employees; To help them perform better as individuals; Develop employees and help meet personal goals and objectives; Help attendance and retention; Promote the organisation as employer of choice; To assist in the recruitment process)
• Identify and explain at least three different components of an effective total reward system (one must be non-financial), and how they can be applied to Joe.

3) Joe’s performance has continued to be poor following the appraisal.

• What factors does Joe’s manager need to consider when managing his performance (both good and bad performance)? (Examples: Attitude and Performance; Absence levels; Peer reviews (360 degree approach); KPI’s; Customer satisfaction scores; Performance % change since last meeting ; Performance of the wider business; Future aspirations of the employee;)
• Describe at least two sources of information (one external to the organisation) that Joe’s manager might need in dealing with the performance and reward management processes. (Examples: Benchmarking, Salary Surveys, Inflation Rates, Employment Law changes, Team performance, Customer Satisfaction results, Mystery Shopper results, KPI’s).