Course: Advanced Business Logistics
Assignment Instructions: There are two questions to this quiz, but I cannot access the second question until I provide the answer to the first question. Once writer sends the answer to the first question, I will forward the second question to answer. Each question must be answered in no less than 250 words.
Question #1: Write a paragraph (minimum) describing new concept(s), terms or ideas that you learned from this week’s reading. For the purpose of this quiz, a submission must be at least 250 words. This answer can be written in first person
– This week’s Topics:
Customer Integration and Satisfaction Change
– This Week’s References:
Poirier, Charles C., Quinn, Francis, and Swink, Morgan. Diagnosing Greatness: Ten Traits of the Best Supply Chains. Ft. Lauderdale, FL, USA: J. Ross Publishing Inc., 2009. ProQuest ebrary. Web. 26 July 2015. Chapter 10
Carter, Phillip. “Supply Chain Integration: Challenges and Good Practices.” Http://www.supplychainbrain.com/content/nc/technology-solutions/rfid-wireless-bar-code-voice/single-article-page/article/supply-chain-integration-challenges-and-good-practices/. N.p., 27 May 2009. Web. 26 July 2015.
Dicello, Robert. “Is Your Supply Chain Achieving Customer Loyalty?” Http://www.inboundlogistics.com/cms/article/is-your-supply-chain-achieving-customer-loyalty/. N.p., Apr. 2000. Web. 26 July 2015.
Article 2 – “To Change or Not to Change: How Motor Carriers Responded Following 9/11”
Video: https://youtu.be/S_yMW2b0kNk – Supply Chain Integration
https://youtu.be/tn0veQ7_stI – What is customer service? The 7 Essentials To Excellent Customer Service
