What is the history of the firm, including sales, profits, and organizational philosophies?
What is the nature of the firm and its current situation?
What are the firm’s resources (financial, human, time, experience, asset, skill)?
External Opportunities and Threats
Social: What major social and lifestyle trends will have an impact on the firm? What action has the firm been taking in response to these trends?
Demographics: What impact will forecast trends in the size, age, profile, and distribution of population have on the firm?
Competition: Which organizations are competing with the firm directly by offering a similar product? How effective is the competition? What benefits do competitors offer that the firm does not?
Technological: What major technological changes are occurring that affect the firm?
Ecological: Are the firm’s products, services, and operations environmentally friendly?