Simona Sheppard, Creative Design Manager at Word-of-Mouth Marketing Group, is consistently disrespected by her direct report, Alexandra (Alex) Woodward, PhD, the boss’s sister. Alex has been working at the firm a little over a month, after quitting her job as a Rare Artifacts Curator at the Museum of Indigenous Culture. During her short time at Word-of-Mouth, she has shown a propensity for “self-governance” and defiance. Extra work has been heaped on Sheppard, and she has had to face sarcasm and a constant barrage of inappropriate comments from her newly appointed subordinate.

After watching the short video clip of Simona providing performance feedback to Alex, answer the following questions:

Describe Alex’s behaviors throughout the video clip.
According to Figure 2-3 in the textbook (shown below), is Alex exhibiting any counterproductive behaviors?
Is Alex demonstrating organizational commitment through her behaviors?
What steps would you advise Simona to take next?