Answer the following Scenario

Scenario #3
You are a nurse on a busy 42-bed telemetry unit. Both the staff nurses and nursing assistive personnel (NAP) work 12 hour shifts. Change of shift hand-off report occurs at 0700 and 1900 daily. During the staff meeting, the nurse manager charges everyone to think of ways to improve patient satisfaction. You note that patients are dissatisfied during the change of shift hand-off report times when the unit hallways become crowded and noisy. Most nurses and NAP are not available to answer call lights and attend to patient needs during this time. What are some suggestions you can make to improve patient care during the change of shift hand-off report? If you are asked to lead a team to problem-solve and identify solutions to these issues, what qualities do you possess that will be essential in this team leadership role? What qualities would you look for in selecting your team members? How can you use the five stages of team development – forming, storming, norming, performing and adjourning – to develop your team?