Week 2: Interactive Learning Activity

1. Describe the interpersonal communication process and barriers to effective communication.
2. Explain how emotional hijacking can hinder effective interpersonal communication.
3. Explain how self-awareness impacts the communication process.
4. Describe how self-management impacts the communication process.
5. Explain and evaluate the process of active listening.
6. Describe and demonstrate effective questions for enhancing listening and learning.
7. Explain strategies to sight-read the nonverbal communication of others.
8. Identify common communication preferences based on motivational values.
9. Explain how extroversion-introversion impacts interpersonal communication.
10. Explain the role of civility in effective interpersonal communication and the common types of incivility in the workplace

2.2 Action Required:

• Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
• Watch the short video at the following link

Incivility – Disrespect at work place. – YouTube

2.3 Test your Knowledge (Question):

• In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on a recent time your lack of (self-awareness or self-management) led you to make a poor decision. Describe what happened.
• After watching the video, summarize some forms of workplace incivility.

• Week 3: Interactive Learning Activity

  1. Explain the principles of team communication in high-performing teams.
  2. Describe and demonstrate approaches to planning, running, and following up on meetings.
  3. Explain the principles of effective virtual team communication.
  4. Describe strategies for effective group writing.
  5. Explain basic principles for handling a difficult conversation
  6. Describe the characteristics of cultural intelligence, its importance for global business leaders, and approaches to developing it.
  7. Explain the major cultural dimensions and related communication practices.
  8. Name and describe key categories of business etiquette in the intercultural communication process.
  9. Identify how generational, gender and other aspects of diversity affect workplace communication.

  3.2 Action Required:

  • Chapter 3 & 4 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
  • Watch the short videos at the following links:

  Groupthink – A short introduction – YouTubeAdam Grant: Avoid groupthink (in a real way) – YouTubeCross cultural communication | Pellegrino Riccardi | TEDxBergen – YouTube

  3.3 Test your Knowledge (Question):

  • In chapter 3, you learn about groupthink. Identify this concept and summarize its symptoms.
  • After watching the cross-cultural communication video, identify some common cultural differences.