TASK

Q1. “Human Resource Planning is essential for meeting the requirements of diversification and growth of a company.” In light of this statement, briefly explain the concept and process of Human Resource Planning. (5 Marks)

Q2.“Employee training and development are essential for short term as well as long-term success of an organization:” In light of this statement, critically analyse the role of training in Human Resource Development with the help of examples. (5 Marks)

Q3.” In order to build a rewarding employee experience, you need to understand what matters most to your people.” In the context of this statement, examine employee reward schemes and their benefits with suitable examples. (5Marks)
This course has an e-book, which you can access from this URL link: http://www.mesharpe.com/customer%20service.htm. We do not have a hard copy of the textbook.

Holzer, M., & Schwester, R. W. (2011). Public administration: An introduction. Armonk, NY: M. E. Sharpe, Inc. ISBN: 978–0–7656–2120–7