Answer the questions
Emotional intelligence appears beneficial in:
- High emotional labor jobs
- Low emotional labor jobs
- Customer service jobs
- a & b
- a & c
Which of the following questionnaire items is appropriate for measuring emotional intelligence?
- I really understand what I feel.
- I am a self-motivating person.
- I have good control over my emotions. (d) I am a good observer of others’ emotions. (e) None of the above.
Why is it not appropriate to apply the Flynn effect to draw conclusions about a single individual’s IQ?
- It would be committing misinterpretation of evidence.
- It relies on fallacy of the wrong level.
- One cannot necessarily draw conclusions about groups to individuals.
- It would be an example of ecological fallacy.
- All of the above.
Which of the following is an accurate description regarding the relation between the MBTI and Big 5 framework of personality?
- Both are examples of profile analysis, which is an emerging trend in organizational behavior.
- The MBTI shows strong predictive validity, whereas the Big 5 suffers from trivial magnitude.
- The MBTI more strongly captures the biological basis of personality traits.
- The Big 5 is superior category-based approach compared to the MBTI.
- The Big 5 represents a more comprehensive range of human personality traits.
Among the Big 5 personality traits, ________ is generally the most successful predictor of job performance because ________.
(a) conscientiousness; hardworking and meticulous employees are almost universally valued. (b) conscientiousness; research has shown that correlations average around 0.40 to 0.50.
- agreeableness; the 21st-century workplace depends heavily on cooperation and teamwork.
- agreeableness; research has shown that correlations tend to range from 0.40 to 0.50.
- agreeableness; it is more environment- than genetics-based and, therefore, more trainable.
