1. Which element of credibility does Mohammad lack? What would you recommend to Mohammad to improve his credibility? (1 Mark)
2. Which element of credibility does Amal lack? What would you recommend to Amal to improve her credibility? (1 Mark)
3. Which element of credibility does Noura lack? What would you recommend to Noura to improve her credibility? (1 Mark)
4. What is the importance of establishing credibility in business communication?

(2 Marks)