Read the following advice on negotiation techniques.

Shapiro, D. (2021). A startling case demonstrates the power of empathy (Links to an external site.). Leadership Briefings, 36, 9–12. https://csuglobal.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=151890396&site=eds-live

Describe a difficult confrontation that you experienced. Why was the confrontation difficult? What was the point at which the conversation became confrontational?

This difficult confrontation can be a personal or career-related confrontation.

Revisit this confrontation using material from the above-linked article and the course material to create a new description of this confrontation focused on applying effective communication and negotiation techniques. The goal in completing this assignment is to apply the course material in changing a challenging confrontation into a healthy and positive dialogue that results in your achieving your desired goal in this confrontation.

In completing this final project address the following topics.

Demonstrate your knowledge of effective communications considering diverse human perspectives.
Analyze the elements, principles, levels, barriers, and strategies used in both the original confrontation and your improved approach in restating the confrontation by applying material from the course.
Identify the needs or goals of both internal and external audiences with the potential of either direct or indirect interest in the confrontation.
In your conclusion describe how the course material has changed your understanding of managerial communication methods and management styles to support healthy and ethical communication habits within an organization.
Your paper should be 10-12 pages long and conform to the CSU Global Writing Center (Links to an external site.). Include at least five scholarly references in addition to the course textbook and required or recommended reading. The CSU Global Library is a good place to find these references.